RESOLVING CONFLICT

How to Approach Others When They Have Wronged You

Go in HUMILITY

Be open to being wrong. “I may be wrong.”

Go in PRE-FORGIVENESS

Forgive before you go.

Go in LOVE

Care more about the other person than you care about yourself. “I care more about you and our relationship than how you feel about me…”

Go in 100% TRUTH

Speak 100% of the truth. “I will bring all the truth and the facts.”

The Six-Step Apology: What to do When You Are Wrong

1. State the offense
"I did it"
2. Admit you were wrong
"I was wrong"
3. Apologize
"I am sorry" or "I apologize"
4. Ask for forgiveness
"Will you forgive me?"
"When you can will you forgive me?"
5. Ask for accountability
"I give you permission to hold me accountable"
6. Ask for anything else that might be there
"Is there anything else I need to apologize for?"